Student Complaint Process
Black River Technical College encourages student communication with the administration, faculty, and staff regarding college operations and procedures, and encourages students to use existing policies, personnel, and departmental offices to express specific concerns. Wherever possible, complaints at Black River Technical College are handled in an informal manner. Administrators, faculty, and staff maintain an “open-door” policy to discuss issues of concern for all students. Faculty and staff serve as a resource for individuals seeking assistance in resolving matters within the College community.
Students are encouraged to first attempt to resolve complaints with the faculty or staff person. If unresolved, students should next speak to the departmental chairperson or supervisor of the faculty or staff member in an effort to resolve the matter. Should a student deem that the existing policies, personnel, and departmental offices cannot address his/her specific concern or complaint, Black River Technical College, in accordance with federal regulations, accepts and maintains records of formal written grievance filed with the Human Resources department.
Student complaints fall into one of two categories: (1) informal expressions of dissatisfaction, and (2) written complaints which include any concern, issue, or suggestion not covered by the policies as outlined in the Catalog and Student Handbook or by state and federal law. Black River Technical College administrative offices hours are posted internally and on the website. The general information phone number is (870) 248-4000 or toll free at 1-866-890- 6933. Student complaints toward other students will be handled through the Dean of Students Office. Please refer to the current Student Handbook regarding all student complaints, disciplinary procedures, and appeals process.
Students wishing to appeal a final grade should first contact the course instructor. If contacting your instructor doesn’t resolve the issue, please refer to the Student Handbook Appeals Process through the Dean of Students office.
Student Appeal for Tuition Charges
Students who contend they have not attended any classes at BRTC will have the semester in which they enrolled, and did not attend, to appeal any charges for tuition and fees. Students who do not appeal within the semester enrolled will be considered to have attended and will be responsible for all charges generated. Students wishing to utilize this appeal must adhere to the appeal process in the student handbook located in the college catalog page 68.
If you have been dismissed from a program of study at BRTC you can appeal. Please refer to page 68 of the 17-18 catalog online. Appeal request must be submitted to the registrar’s office by letter or email firstname.lastname@example.org within 5 days of the occurrence.
Students wishing to appeal a charges of plagiarism or academic misconduct can appeal sanctions. Please contact the Vice President of Academics, 870-248-4000 ext. 4092.
Students wishing to file a complaint on a faculty or staff member should contact the Vice President for the department in which the faculty or staff is employed. The following is a list of the Vice Presidents and their phone numbers:
Dr. Sheila Taylor, Vice President of Academics – 870-248-4000 ext. 4092
Angela Flippo, Vice President of Enrollment Management – 870-248-4000 ext. 4029
Rhonda Stone, Vice President of Finance – 870-248-4000 ext. 4031
Karen Liebhaber, Vice President of Institutional Advancement – 870-248-4000 ext. 4026
If the complaint is in reference to a Vice President, please contact Dr. Eric Turner, President at 870-248-4000 ext. 4070.
Students having concerns pertaining to the compliance with Title VI, Title IX, or Section 504 of the Rehabilitation Act of 1973 should direct their concern directly to the Vice President for Student Affairs or refer to the Sexual Harassment Policy and Procedures found on pages 28-42 of the Student Handbook and pages 68-82 of the College Catalog. Unresolved concerns may be directed to the:
Office for Civil Rights
US Department of Education
1200 Main Tower Building Dallas, TX 75202